Privacy policy

1. INTRODUCTION

Faced with the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. Therefore, we are committed to respecting the privacy of the personal information wecollect.

2. COLLECTION OF PERSONAL INFORMATION

We collect the following information:

• Name
• Firstname
• Address
• Postal code
• Email address
• Telephonenumber
• Gender / Sex
• Age / Date of birth

The personal information we collect is collected through forms and through the interactivity established between you and ourwebsite. Wealso use, as described in the next section, cookies and / or logs to gather information about you.

3. FORMS AND INTERACTIVITY

Your personal information iscollected by means of a form, namely:

• Website registration form
• Order form

We use the collected information for the following purposes:

• Tracking the order
• Information / Promotional Offers
• Statistics
• Contact

Your information is also collected through the interactivity that may be established between you and ourwebsite as follows:

• Statistics

We use the collected information for the following purposes:

• Correspondence
• Information / Promotional Offers

4. RIGHT OF OPPOSITION AND WITHDRAWAL

We are committed to offerin gyou the right to oppose and opt out of your personal information. The right of opposition is understood as the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during the collection. The right of withdrawal is understood as the possibility offered to Internet users to request that their personal information no longer appear, for example, in a mailing list. To exercise those rights, you can contact us:

Address: La Pâtisserie Cyril Lignac, 7 rue Olympe de Gouges, 92230 Gennevilliers
Email: contact@lapatisseriecyrillignac.com
Phone: 01 55 87 21 40
Section of the website: http://www.lapatisseriecyrillignac.com/

5. RIGHT OF ACCESS

We are committed to recognizing a right of access and rectification to data subjects wishing to consult, modify or delete information concerning them. The exercise of this right willbedone:

Address: La Pâtisserie Cyril Lignac, 7 rue Olympe de Gouges, 92230 Gennevilliers
Email: contact@lapatisseriecyrillignac.com
Phone: 01 55 87 21 40
Section of the website: http://www.lapatisseriecyrillignac.com/

6. SECURITY

The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information. To ensure the security of your personal information, we use the following measures:

• Secure Sockets Layer (SSL) protocol
• Computer backup
• Login password
• Firewalls

We are committed to maintaining a high degree of confidentiality by incorporating the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism offers maximum security, there is always a risk involved when using the Internet to transmit personal information.

7. CONSERVATION OF PERSONAL DATA

All personal data will be kept for 36 months since the last active contact with the site. In general, your personal data is kept for the duration of your use of the site or until you have deleted your account.
If you have consented to receive our newsletter, we will retain your personal data until you unsubscribe or until you ask us to delete it.

8. Email reminders in case of interrupted browsing

As part of improving your experience on our site, we may send you emails if you are logged in to your account and have interrupted your browsing without completing certain actions, such as an order in progress or a consultation of products/services. These communications are intended to remind you of the items consulted and to offer you assistance if necessary. You can object to these emails at any time by using the unsubscribe link present in each message or by contacting us directly at the contact details mentioned in the Right of opposition and withdrawal section.

9. ‘Ourson Gagnant 2026’ Operation

Data controller and purposes

As part of the ‘Ourson Gagnant 2026’ promotion, CROCCANTE, the company operating La Pâtisserie Cyril Lignac and identified in Article 1 of the promotion’s terms and conditions, is the data controller responsible for processing the personal data collected on the mini-site.

This data is used to manage entries, verify the validity of winning tokens, award prizes, organise their delivery, provide the promotional offer set out in the promotion and respond to participants’ enquiries.

Data collected

Depending on the form and the participant’s circumstances, the data collected may include their surname, first name, email address, telephone number, delivery address, as well as the information required to verify their token and track their prize.

Mandatory fields are marked on the forms. Without this information, the request cannot be processed or the prize delivered.

Legal basis

The processing necessary for managing participation, awarding and delivering prizes, and providing the promotional offer is based on the fulfilment of the campaign’s terms and conditions.

Checks designed to prevent fraud are based on La Pâtisserie Cyril Lignac's legitimate interest in ensuring the smooth running of the promotion. This consent may be withdrawn at any time via the unsubscribe link included in every communication.

Recipients of the data

The data is accessible only to authorised personnel at La Pâtisserie Cyril Lignac and to service providers involved, within the scope of their duties, in the hosting and operation of the mini-site, the management of the promotion and the delivery of prizes.

Retention periods

Data necessary for the management of the campaign is retained until all prizes have been awarded and any claims have been dealt with. Data strictly necessary to provide evidence of entries, the awarding and delivery of prizes may subsequently be retained in an archive with restricted access for the duration of the applicable limitation periods.

In the event of voluntary subscription to the newsletter, the data used for this purpose is retained until consent is withdrawn and, at the latest, for three years from the date of collection or the participant’s last contact, unless a different retention period applies in respect of an existing customer relationship.

These specific retention periods apply to data relating to the promotion, notwithstanding the general provisions of Section 7.